Allegion Bilingual Customer Service Representative - Schlage Canada in Mississauga, Canada
Bilingual Customer Service Representative - Schlage Canada
Allegion Canada Inc. is a world leader in the door hardware and security industry. We manufacture products for both commercial and residential use under the Schlage, Von Duprin and LCN brand names.
Bilingual Customer Service Representative
Customer service is a key part of our business. Reporting to the Contact Management Supervisor, the Bilingual Customer Service Representative will leverage their knowledge while working closely with internal departments to deliver a superior customer experience. If you enjoy working in a fast-paced and dynamic team environment, this is the role for you.
What You Will Do:
Assist homeowners with installation and warranty related questions
Communicate directly with commercial customers to address inquiries relating to order status, pricing, availability, warranty replacements and product returns
Document all customer interactions into the CRM database
Work closely with internal departments ensuring customer requests and concerns are addressed in a timely manner
What You Will Need:
Bilingual in both English and French
2 years related customer service experience preferred
Post-Secondary Education or equivalent years of experience
Proven time management skills to effectively handle overlapping tasks
Excellent written and verbal communications skills to clearly articulate solutions
Effective listening and problem-solving techniques
Working knowledge of Microsoft Office, ERP and CRM programs is an asset
Why Work For Us?
Rewarding and Challenging career
A Culture of Wellness and Balance
Training and Development
Join our team of experts today and help us make tomorrow a safer place!
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:SpecialAssistance_TalentAcquisition@Allegion.com for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
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