Allegion Support Service Consultant in Carmel, Indiana

Support Service Consultant

Allegion’s Specification Services serve as the key entry point into the business’s sales funnel leading to Allegion’s continued growth and success. We are currently searching for a Computer Savvy, Support Service Consultant to help ensure the continued efficiency and productivity of Specification Writers. Successful candidates must have excellent customer service skills, be outcome-oriented and willing to learn industry specific software. The ability to work in a fast-paced environment with strong attention to detail is essential.

At Allegion, we’re energetic and passionate about what we do. Because of our continued expansion, we seek qualified candidates who share our vision, values and commitment.

Key Responsibilities:

  • Provide excellent support to the Specification Services Team in a timely manner while presenting a positive image to both internal and external clients.

  • Ability to download door schedules from architectural clients for projects

  • Create projects in CRM and Specification tool for Specification Team.

  • Maintain project files according to file management processes.

  • Follow up on projects and specifications written to obtain critical project information and update CRM tool.

  • Process “Requests for Approval” as directed by sales team.

  • Convert competitive specifications/products to Allegion products.

  • Track and review submittal documents for projects.

  • Provide Market Data Information as directed by sales management.

  • Prepare and provide comprehensive reports to sales management and the teams as required.

  • Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.

  • Work with minimal direction and solve tasks.

Requirements:

  • High School Diploma, Associate’s degree preferred

  • 2+ years of administrative support experience

  • Ability to learn industry specific software

  • Ability to manage multiple projects with superb accuracy and achieve deadlines under pressure

  • Must be detailed oriented with good analytical skills

  • Proficient in Microsoft Word, Excel and Access

  • Extremely organized. Strong multi-tasking and time-management skills.

  • Can handle sensitive information with the highest degree of integrity and confidentiality

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:SpecialAssistance_TalentAcquisition@Allegion.com for special accommodation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer. Privacy Policy at http://www.allegion.com/corp/en/home/privacy-statement.html

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